Scan Not Working
Scan button stays on "Scanning…"
Scans can take a few minutes for large inboxes. The button polls the backend and clears automatically when done. If it's been more than 10 minutes:
- Refresh the page
- Check the Import section again - the button should be back to "Scan now"
- If the sync status shows "error", tap Reconnect to re-authenticate
Scan finished but nothing appeared
A few possibilities:
- Nothing was caught - your inbox may not have subscription-pattern emails in the scanned range. This is normal for inboxes with few receipts.
- Items need review - caught subscriptions go through a review step. Check Your Brief on the Home tab for an amber whisper: "We caught X subscriptions - review needed"
- Forwarding address is wrong - if using forwarding, verify you copied the correct address from the Import section
Specific subscription not being caught
- Not all vendors send receipts or confirmation emails
- The vendor may send emails to a different address
- Try forwarding a past receipt manually to your StackTidy forwarding address
After re-connecting or a long gap
If your Outlook connection was disconnected and reconnected, trigger a fresh manual scan from the Import section.
Still stuck?
Email support@stacktidy.com with a brief description of what you tried and what you see. We reply quickly.