Email Connection Problems
Outlook connection - common errors
"Need admin approval" Your Microsoft 365 admin needs to approve the StackTidy app. Contact your IT department or try connecting with a personal Microsoft account instead. "Maximum connections reached" You can have up to 3 email accounts connected. Remove one before adding another. Connection shows an error badge- Open the Import section (avatar → Import)
- Tap Manage next to the affected account
- Tap Reconnect - this re-authenticates without losing your scan history
Forwarding not working
Emails not being detected:- Double-check you copied the correct StackTidy forwarding address from the Import section
- Verify the forwarding rule is active in your email provider
- Some providers add a delay - wait 5-10 minutes and check again
- We detect subscription-pattern emails (receipts, invoices, renewals). Not all vendors send them.
- The subscription may use a different email address
Scan ran but nothing was caught
- Your inbox may not have matching subscription emails in the scanned period
- Try forwarding a recent receipt manually to test that detection is working
- Check the review sheet - caught subscriptions require your review before appearing in Radar
Re-connecting Outlook
If you want to start fresh:
- Open Import section (avatar → Import)
- Tap Manage → Disconnect
- Tap Connect Outlook to reconnect