Front launched in 2013 to reinvent team email. Instead of converting emails to tickets, Front lets teams collaborate directly in shared inboxes while maintaining the personal email experience customers expect.
Front is a customer communication hub that combines email, chat, and other channels into shared inboxes. Collaborate on messages as a team.
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Quick Answer
Front is a email tool. Front launched in 2013 to reinvent team email. Paid plans start at $19/mo.
Overview
Front Pricing
| Plan | Price | Key Details |
|---|---|---|
| Starter | $19/user/mo | 10 users max, basic automation |
| Growth | $59/user/mo | Unlimited users, analytics |
| Scale | $99/user/mo | Smart rules, SSO, SLAs |
| Premier | $229/user/mo | Custom integrations, success manager |
Front offers Starter ($19/user/month, max 10 users), Growth ($59), Scale ($99), and Premier ($229). Minimum seats apply on higher tiers. Annual billing provides discounts.
Key Features
Front combines shared inboxes with internal comments for team collaboration. Automation rules route and tag messages. Analytics show response times and team performance. Integrations bring CRM and other data into the inbox.
- Shared inboxes
- Assignment and tagging
- Internal comments
- Automation rules
- Analytics
- Integrations
- SLA management
- Knowledge base
Pros & Cons
Pros
- Great for team email
- Familiar email interface
- Strong automation
- Good analytics
Cons
- Expensive
- Overkill for small teams
- Complex pricing tiers
Use Cases
Support teams manage shared inboxes without losing the email experience. Account management teams collaborate on client communication. Operations teams handle logistics emails. Sales teams share a sales inbox.
Our Verdict
Front is the best choice for teams wanting collaborative email without switching to a ticket system. It is expensive but saves significant time for teams handling high volumes of shared email.
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Help Scout
Help Scout is a customer support platform designed for growing businesses, offering a shared inbox, knowledge base, and live chat that feel personal rather than transactional.
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Frequently Asked Questions about Front
Front is used for managing shared email inboxes (support@, sales@, etc.) as a team. It adds collaboration, automation, and analytics to email without replacing personal inboxes.
Front starts at $19/user/month (Starter, max 10 users). Growth is $59, Scale is $99, and Premier is $229. Most teams need the Growth plan.
Front keeps the email experience familiar while adding collaboration. Zendesk is a full help desk with ticketing. Front suits teams wanting email-based support; Zendesk suits formal ticket workflows.
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